Refund policy

Effective Date: October 18, 2024

At Shark & Sapphires, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not, we offer a straightforward refund and return process. Please review the details below regarding our refund policy.

1. Returns Eligibility

We accept returns for most products within 30 days of the delivery date, provided that the items meet the following conditions:

  • Items must be unused, unworn, and in their original packaging.
  • All original tags, labels, and accessories must be included.

Sale Items:
Items purchased on sale or at a discounted price are non-refundable and non-returnable, unless the product is defective or damaged upon arrival.

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Items marked as final sale or clearance
  • Personalized or custom-made products

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support:
    Email us at support@sharkandsapphires.com with your order number and details of the item you wish to return. We will provide you with a return authorization and instructions on how to proceed.

  2. Return Shipping:
    Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

  3. Return Approval:
    Once we receive your returned item and inspect it, we will send you an email to notify you of the approval or rejection of your refund based on the item’s condition.

4. Refunds

Once your return is approved, a refund will be processed, and a credit will be automatically applied to your original method of payment. Please note the following:

  • Refunds may take 5-10 business days to appear in your account, depending on your bank or credit card issuer.
  • Original shipping charges (if applicable) are non-refundable unless the return is due to our error or a defective item.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at support@sharkandsapphires.com and we will guide you through the process.

6. Defective or Damaged Items

If you receive a defective or damaged item, please notify us within 7 days of delivery by emailing support@sharkandsapphires.com. Be sure to include photos of the damage or defect. We will arrange for the return and replacement of the item at no cost to you.

7. Late or Missing Refunds

If you haven’t received your refund after the expected processing time, please:

  1. Check with your bank or credit card company; sometimes it takes additional processing time before a refund is posted.
  2. If you have completed these steps and still haven’t received your refund, contact us at support@sharkandsapphires.com for further assistance.

8. Policy Updates

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page, and we encourage you to review our policy periodically to stay informed.

9. Contact Information

If you have any questions or need further clarification regarding our refund policy, please contact us:

Shark & Sapphires
Email: support@sharkandsapphires.com

Thank you for shopping with Shark & Sapphires. We are committed to providing exceptional service and ensuring a seamless return process.