Terms of service
Effective Date: October 18, 2024
Welcome to Shark & Sapphires. By accessing or using our website www.sharkandsapphires.com (the “Site”) and/or purchasing products from us, you agree to be bound by the following Terms of Service (the “Terms”). Please read these Terms carefully before using the Site. If you do not agree to these Terms, please do not use the Site.
1. General Conditions
By using the Site, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any of your minor dependents to use this Site.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
2. Accuracy of Information
We are not responsible if the information available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this Site is at your own risk.
We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.
3. Products and Services
Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
4. Pricing and Payment
All prices are in USD unless otherwise stated. We reserve the right to modify the prices of our products and services at any time without prior notice.
Payment Methods:
We accept all major credit cards, PayPal, and other payment methods as displayed at checkout. Payments are securely processed through third-party providers, and we do not store your credit card information.
Taxes:
You are responsible for paying any applicable taxes based on your country’s regulations.
5. Order Processing and Shipping
Order Processing:
Orders will be processed within 7 business days, excluding weekends and holidays. Once your order is processed, you will receive an email confirmation with tracking information.
Shipping:
We offer worldwide shipping. Shipping times vary depending on your location and chosen shipping method. Please refer to our Shipping Policy for more details.
We are not responsible for any customs or import duties, taxes, or fees incurred during shipping. Such fees are the responsibility of the customer.
6. Returns and Refunds
We accept returns for most products within 30 days of the delivery date. Items must be in their original, unused condition and include all original packaging. Sale items are non-refundable.
Please refer to our Return Policy for further details on how to initiate a return or request a refund.
7. User Accounts
You may be required to create an account to make purchases from the Site. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not responsible for any loss or damage arising from your failure to safeguard your account information.
8. Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Violating any laws or regulations.
- Transmitting viruses, malware, or any code of a destructive nature.
- Attempting to hack, disrupt, or manipulate the Site or its services.
- Engaging in any activity that is harmful, fraudulent, deceptive, or offensive.
- Collecting or harvesting any information about other users without their consent.
9. Intellectual Property
The Site and its original content, features, and functionality are owned by Shark & Sapphires and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, products, or services without express written permission from us.
10. Third-Party Links
Our Site may contain links to third-party websites that are not owned or controlled by Shark & Sapphires. We are not responsible for the content, privacy policies, or practices of any third-party websites. We recommend that you review the terms and conditions and privacy policies of any third-party websites before providing them with any personal information.
11. Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Site will be uninterrupted, timely, secure, or error-free.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
In no case shall Shark & Sapphires, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Site or any products purchased through the Site.
12. Indemnification
You agree to indemnify, defend, and hold harmless Shark & Sapphires and our affiliates, partners, officers, directors, agents, contractors, licensors, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
13. Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law provisions.
14. Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
15. Contact Information
If you have any questions about these Terms, please contact us:
Shark & Sapphires
Email: support@sharkandsapphires.com
Mailing Address: 7 Coronation Road, Dephna House, London, United Kingdom